I will *never* be a Tata Indicom customer

I will never *ever* be a customer of Tata Indicom. No matter *how* fantastic their products are. Here's why.

My nephew bought a Tata Indicom Photon+ data card, and he gave *my* cell number as the emergency contact number. (Without informing me but quality of one's relatives is quite another story!) Thus began my problems. Every single night, starting at 9.30 pm, and going on till 5.30 am, I get Photon+ status messages on unused bandwidth. Is *this* what Tata Indicom calls customer service? Having the cell phone of hapless "emergency contacts" ring through the night?

I visited the website that was given in the message and left a comment asking for SMS to be turned off for the data card (I gave the number of the data card). Nothing happened.

I happen to be an avid user of text messages and I don't have incoming messages set to silent. It is torture to be woken up repeatedly, night after night to find out what the unused balance on someone else's data card is.

To give the owner of the data card a wee bit of credit, when he found out about the issue, he tried setting it right by calling the customer "care" number. He never got through. When he went to the store this Saturday, he was told the issue could only be resolved on Monday -- Saturday being the beginning of the weekend and all.

Now here's my question. What kind of moron designed the Tata Indicom customer "care" system? Does Tata Indicom really believe that Photon+ data card customers (or their emergency contacts) want to know the  balance on the card (even if unchanged) *4* times every NIGHT, night after night? Who is their target customer -- insomniacs?

Which brings me to my point. Photon may be a great data card, but I will *never* buy it (or any other Tata Indicom product, for that matter), because I don't want to be stuck with a product that has shoddily designed support systems and inaccessible customer service.

Update: The messages have been turned off from my cell number. Tata Indicom called yesterday and I've gotten my cell number removed from that particular data card.